Last Updated: February 18, 2026 4:18 PM
Privacy Policy
1. Introduction
MediaScape Marketing LLC ("MediaScape," "we," "us," or "our") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website (www.getmediascape.com), use our services, or interact with us in any way. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services.
2. Information We Collect
2.1 Information You Provide Directly
We collect information you voluntarily provide to us, including:
Name, business name, email address, phone number, and mailing address when you fill out our contact or booking forms
Project details, creative briefs, business goals, and marketing preferences shared during consultations
Payment and billing information processed through our secure third-party payment processors
Communications and correspondence, including emails, messages, and feedback
Account credentials if you create an account or client portal with us
2.2 Information Collected Automatically
When you visit our website, we may automatically collect:
IP address, browser type, operating system, referring URLs, and device identifiers
Pages viewed, time spent on pages, links clicked, and navigation patterns
Cookies, web beacons, pixel tags, and similar tracking technologies
Geolocation data (general, not precise)
2.3 Information from Third Parties
We may receive information about you from:
Social media platforms (Meta/Facebook, Instagram) when you interact with our pages or ads
Analytics providers such as Google Analytics
Referral partners and business associates
Publicly available sources such as LinkedIn or business directories
3. How We Use Your Information
We use the information we collect to:
Provide, operate, and deliver our marketing services including social media management, content creation, photography, videography, and paid advertising campaigns
Communicate with you about projects, proposals, invoices, and service updates
Process transactions and send related billing and financial information
Respond to inquiries, questions, comments, and requests for information
Send marketing and promotional communications (with your consent where required)
Analyze and improve the performance of our website and services
Comply with legal obligations, including tax, accounting, and regulatory requirements
Protect against fraud, unauthorized access, and other illegal activity
Enforce our contracts and terms of service
4. Legal Basis for Processing (GDPR)
For individuals in the European Economic Area (EEA), United Kingdom, or other jurisdictions requiring a legal basis, we rely on the following:
Contractual necessity — to fulfill the services you have engaged us for
Legitimate interests — to operate our business, improve our services, and communicate with clients
Legal obligation — to comply with applicable laws and regulations
Consent — where we have requested and you have provided explicit consent, such as for marketing emails
5. Sharing Your Information
We do not sell, rent, or trade your personal information. We may share your information with:
5.1 Service Providers
We share information with trusted vendors and service providers who assist in operating our business, including payment processors, cloud storage providers, email marketing platforms, project management tools, and analytics services. These providers are contractually obligated to handle your data securely and only for the purposes we specify.
5.2 Platform Partners
When we run advertising campaigns on your behalf, we may share necessary data with Meta (Facebook/Instagram), Google, TikTok, and other advertising platforms in accordance with their respective platform policies.
5.3 Legal Requirements
We may disclose your information if required to do so by law or in good-faith belief that such disclosure is necessary to comply with a court order, legal process, regulatory authority, or to protect the rights, property, or safety of MediaScape, our clients, or others.
5.4 Business Transfers
In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your personal data is transferred and becomes subject to a different privacy policy.
6. Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:
Client project data: retained for 5 years following project completion for tax and legal purposes
Marketing communications: until you unsubscribe or withdraw consent
Website analytics data: up to 26 months
Accounting and financial records: 7 years as required by U.S. federal and Utah state law
7. Your Privacy Rights
7.1 Utah Residents
Under the Utah Consumer Privacy Act (UCPA), effective December 31, 2023, Utah residents have the right to:
Know whether we process your personal data
Access and receive a copy of your personal data
Delete personal data you have provided to us
Opt out of the processing of personal data for targeted advertising
To exercise these rights, contact us at info@getmediascape.com. We will respond within 45 days.
7.2 California Residents (CCPA/CPRA)
California residents have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to:
Know about personal information collected, disclosed, or sold
Delete personal information
Correct inaccurate personal information
Opt out of sale or sharing of personal information (we do not sell personal information)
Limit use of sensitive personal information
Non-discrimination for exercising your rights
7.3 EEA/UK Residents (GDPR/UK GDPR)
If you are located in the European Economic Area or United Kingdom, you have the right to:
Access your personal data
Rectify inaccurate personal data
Erase your personal data ('right to be forgotten')
Restrict processing of your personal data
Data portability
Object to processing based on legitimate interests
Withdraw consent at any time where processing is based on consent
Lodge a complaint with a supervisory authority
8. International Data Transfers
MediaScape is based in Utah, United States. If you are accessing our services from outside the United States, your information may be transferred to, stored, and processed in the U.S. We implement appropriate safeguards for international transfers, including Standard Contractual Clauses (SCCs) where required by applicable law.
9. Security
We implement commercially reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will promptly delete such information. If you believe we may have collected information from a minor, please contact us immediately.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by updating the 'Effective Date' at the top of this policy and, where appropriate, by providing additional notice (such as a statement on our website or an email notification). Your continued use of our services after any changes constitutes acceptance of the updated policy.
13. Contact Us
For questions, concerns, or to exercise your privacy rights, contact us at:
MediaScape Marketing, LLC
Email: info@getmediascape.com
Website: www.getmediascape.com
Cookie Policy
1. What Are Cookies?
Cookies are small text files placed on your device (computer, tablet, or mobile phone) when you visit a website. They help websites remember your preferences, understand how you use the site, and improve your experience. Cookies can be 'session' cookies (deleted when you close your browser) or 'persistent' cookies (remain until they expire or you delete them).
2. Types of Cookies We Use
2.1 Strictly Necessary Cookies
These cookies are essential for our website to function properly and cannot be switched off. They are usually set in response to actions you take such as setting privacy preferences, logging in, or filling in forms. You can set your browser to block these cookies, but parts of our site will not work.
2.2 Analytics and Performance Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve performance. They help us understand which pages are most popular and how visitors navigate our site. All information collected is aggregated and anonymous. We use Google Analytics for this purpose.
2.3 Functional Cookies
These cookies enable enhanced functionality and personalization, such as remembering form data or your communication preferences.
2.4 Marketing and Advertising Cookies
These cookies may be set by our advertising partners (such as Meta Pixel) to build a profile of your interests and display relevant ads on other sites. They track your visits across websites. If you do not allow these cookies, you will experience less targeted advertising.
3. Specific Cookies We Use
Examples of cookies and tracking technologies on our website include:
Google Analytics (_ga, _gid, _gat) — usage analytics, expires 2 years / 24 hours / 1 minute
Meta Pixel (fbp, fbc) — advertising and retargeting on Facebook/Instagram
Squarespace platform cookies — required for site functionality
Session cookies — temporary cookies deleted when browser closes
4. How to Manage Cookies
You can control cookies through your browser settings. Most browsers allow you to:
View cookies stored on your device
Delete all or specific cookies
Block cookies from specific or all websites
Set preferences for each type of cookie
Note that restricting cookies may affect the functionality of our website. Browser-specific instructions can be found at your browser's help center. You may also opt out of Google Analytics at https://tools.google.com/dlpage/gaoptout and Meta ads tracking via your Facebook account Ad Preferences settings.
5. Do Not Track
Some browsers transmit 'Do Not Track' (DNT) signals. Our website does not currently respond to DNT signals, but you can use the cookie controls described above to manage your preferences.
6. Updates to This Policy
We may update this Cookie Policy periodically. Check the effective date at the top for the most recent version.
7. Contact Us
For questions, concerns, or to exercise your privacy rights, contact us at:
MediaScape Marketing, LLC
Email: info@getmediascape.com
Website: www.getmediascape.com
Terms of Service
1. Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and MediaScape Marketing LLC ("MediaScape," "we," "us," or "our"). By engaging our services, signing a service agreement, or using our website, you agree to be bound by these Terms. If you do not agree, do not use our services.
2. Services
MediaScape provides digital marketing services including but not limited to:
Social media content creation and management (Instagram, Facebook, TikTok, LinkedIn, etc.)
Photography and videography for commercial and marketing use
Meta (Facebook and Instagram) paid advertising campaign management
Brand strategy, creative direction, and marketing consulting
Email marketing campaigns
Website content creation and copywriting
Influencer and athlete marketing campaigns
The specific scope, deliverables, timeline, and pricing for your project will be set forth in a separate Service Agreement or Statement of Work (SOW) signed by both parties.
3. Client Responsibilities
To enable MediaScape to perform services effectively, you agree to:
Provide accurate, complete, and timely information, assets, and approvals as requested
Grant MediaScape necessary access to social media accounts, ad accounts, analytics, and other platforms
Designate a primary point of contact for project communication
Review and approve deliverables within the timeframes specified in your Service Agreement
Ensure you have the legal right to use any content, trademarks, or materials you provide to us
Comply with all applicable platform terms of service for platforms where we manage campaigns
4. Payment Terms
4.1 Fees
Fees for services are as outlined in your Service Agreement. Unless otherwise stated, invoices are due within 30 days of issue. Retainer fees are due on the first of each month.
4.2 Late Payments
Unless otherwise stated in writing, invoices not paid within 30 days of the due date may incur a late fee of 1.5% per month (18% annually) on the outstanding balance. MediaScape reserves the right to pause or suspend services for accounts with overdue invoices exceeding 30 days.
4.3 Refunds
Due to the nature of creative and digital services, fees paid for completed work are generally non-refundable. Unused retainer fees from cancelled engagements may be refunded on a pro-rated basis at MediaScape's discretion, per the terms of your Service Agreement.
5. Intellectual Property
5.1 Work Made for Hire
Subject to full payment of all fees, all original creative works produced by MediaScape specifically for your brand (photos, videos, graphics, copy) shall be owned by you upon payment in full. MediaScape retains the right to display such work in our portfolio and marketing materials unless otherwise agreed in writing.
5.2 MediaScape Materials
MediaScape retains ownership of all pre-existing tools, templates, methodologies, strategies, software, and proprietary systems used in the performance of services. A limited license is granted to you to use deliverables for their intended purpose only.
5.3 Client Content
You retain ownership of all content, materials, and data you provide to MediaScape. By providing such materials, you grant MediaScape a non-exclusive, royalty-free license to use them solely to perform the contracted services.
6. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement, including business strategies, client lists, financial information, and ad performance data, unless otherwise stated in writing. This obligation survives termination of the service agreement for a period of three (3) years.
7. Platform Compliance
MediaScape will manage advertising campaigns in accordance with applicable platform policies (Meta, Google, TikTok, etc.). We are not responsible for ad account restrictions, bans, or policy changes imposed by third-party platforms. We will use commercially reasonable efforts to bring campaigns into compliance with policy changes as they arise.
8. Disclaimer of Warranties
MEDIASCAPE PROVIDES SERVICES ON AN 'AS IS' AND 'AS AVAILABLE' BASIS. WE DO NOT GUARANTEE SPECIFIC RESULTS, PERFORMANCE METRICS, REVENUE OUTCOMES, OR RETURN ON ADVERTISING SPEND. MARKETING RESULTS ARE INHERENTLY VARIABLE AND DEPEND ON MANY FACTORS OUTSIDE OUR CONTROL. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MEDIASCAPE MARKETING LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS OR DATA, ARISING FROM YOUR USE OF OUR SERVICES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO MEDIASCAPE IN THE THREE (3) MONTHS PRECEDING THE CLAIM.
10. Indemnification
You agree to indemnify, defend, and hold harmless MediaScape and its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including attorney's fees) arising out of: (a) your breach of these Terms; (b) your use of our services; (c) any content you provide that infringes third-party rights; or (d) your violation of any law or regulation.
11. Termination
Either party may terminate the service engagement in accordance with the notice provisions of the applicable Service Agreement (typically 30 days written notice). MediaScape may terminate immediately for non-payment, material breach, or conduct that violates platform policies or applicable law. Upon termination, you remain responsible for fees owed for work completed.
12. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Utah, without regard to conflict of law principles. Any disputes arising from these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration administered in Utah County, Utah under the rules of the American Arbitration Association. You waive any right to a jury trial or class action.
13. Modifications
We reserve the right to update these Terms at any time. Updated Terms will be posted to our website. Continued use of our services after changes are posted constitutes acceptance.
Acceptable Use Policy
1. Purpose
This Acceptable Use Policy (AUP) outlines permitted and prohibited uses of MediaScape Marketing's services, website, and platforms. This policy applies to all clients, website visitors, and anyone who interacts with MediaScape.
2. Prohibited Uses
You may not use MediaScape's services or website to:
Promote or distribute illegal products, services, or activities
Engage in fraud, deception, or misrepresentation
Violate the intellectual property rights of any third party
Distribute malware, spam, or harmful code
Harass, threaten, or defame any individual or organization
Create or distribute content that is defamatory, obscene, or violates any person's privacy rights
Violate any applicable federal, state, or international law or regulation
Circumvent or undermine platform policies on Meta, Google, TikTok, or any other advertising platform
Use our services to advertise products that are illegal in the target jurisdiction
Engage in deceptive advertising practices prohibited by the FTC or applicable consumer protection laws
3. Content Standards
All content submitted to MediaScape for use in marketing campaigns must:
Be truthful and not misleading to consumers
Comply with all relevant advertising standards and FTC guidelines, including proper disclosure of sponsored content, endorsements, and material connections
Not make unsubstantiated health, medical, or financial claims
Include required disclosures for regulated industries (finance, healthcare, real estate, etc.)
Not infringe on any copyright, trademark, or other intellectual property
4. FTC Endorsement and Testimonial Compliance
All client-directed advertising content must comply with the FTC's Guides Concerning the Use of Endorsements and Testimonials in Advertising (16 C.F.R. Part 255). This includes:
Clear and conspicuous disclosure of any material connection between an endorser and the brand
Honesty and accuracy in all testimonials and reviews used in marketing
Proper disclosure when influencers or brand ambassadors are compensated
5. Consequences of Violations
Violations of this AUP may result in immediate suspension or termination of services, reporting to appropriate authorities, and legal action. MediaScape reserves the right to refuse or discontinue service to any client whose campaign requests violate this policy.
GDPR & International Data Privacy Policy
1. Scope
This policy supplements our Privacy Policy and specifically addresses our obligations under the EU General Data Protection Regulation (GDPR), the UK General Data Protection Regulation (UK GDPR), and similar international privacy frameworks. It applies to all data subjects located in the European Economic Area (EEA), United Kingdom, Switzerland, and other jurisdictions with equivalent data protection laws.
2. Data Controller
MediaScape Marketing, LLC acts as the Data Controller for personal data collected through our website and in the course of providing marketing services. Our contact for data protection matters is: info@getmediascape.com
3. Lawful Bases for Processing
We process personal data under the following lawful bases:
Article 6(1)(a) — Consent: Where you have given clear consent for a specific purpose (e.g., email newsletter subscriptions)
Article 6(1)(b) — Contract: Processing necessary for the performance of a contract with you
Article 6(1)(c) — Legal Obligation: Processing necessary to comply with applicable laws
Article 6(1)(f) — Legitimate Interests: Processing for our legitimate business interests, where not overridden by your fundamental rights
4. Data Subject Rights
Under GDPR, you have the following rights, which you can exercise by contacting us at legal@getmediascape.com:
Right of Access (Art. 15) — obtain confirmation of whether we process your data and a copy
Right to Rectification (Art. 16) — correct inaccurate or incomplete data
Right to Erasure (Art. 17) — request deletion of your data where it is no longer necessary
Right to Restriction (Art. 18) — request we restrict processing in certain circumstances
Right to Data Portability (Art. 20) — receive your data in a portable, machine-readable format
Right to Object (Art. 21) — object to processing based on legitimate interests or for direct marketing
Rights related to automated decision-making (Art. 22) — not be subject to solely automated decisions with significant effects
We will respond to verified requests within 30 days. Complex requests may require an additional 60-day extension with notice.
5. International Data Transfers
As a U.S.-based company serving international clients, we may transfer personal data outside the EEA/UK. When we do so, we rely on appropriate safeguards including:
Standard Contractual Clauses (SCCs) approved by the European Commission
Adequacy decisions issued by the European Commission
Explicit consent where applicable
6. Data Breach Notification
In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the appropriate supervisory authority within 72 hours of becoming aware. We will notify affected individuals without undue delay where the breach is likely to result in a high risk to their rights.
7. Data Protection Impact Assessments
Where processing is likely to result in high risk to individuals, we conduct Data Protection Impact Assessments (DPIAs) in accordance with Article 35 of the GDPR.
8. Supervisory Authority
If you are located in the EEA or UK and believe we have not complied with applicable data protection law, you have the right to lodge a complaint with your local supervisory authority. For UK residents, this is the Information Commissioner's Office (ICO). For EU residents, please contact the supervisory authority in your member state.
Accessibility Policy
1. Our Commitment
MediaScape Marketing LLC is committed to ensuring that our website and digital content are accessible to everyone, including people with disabilities. We strive to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards and continuously work to improve the accessibility and usability of our digital presence.
2. Standards We Follow
We reference and aim to comply with:
Web Content Accessibility Guidelines (WCAG) 2.1 AA
Section 508 of the Rehabilitation Act (as applicable to our services)
Americans with Disabilities Act (ADA) digital accessibility requirements
3. Accessibility Features
Our efforts include:
Alt text for images and visual content
Sufficient color contrast ratios
Keyboard-navigable website elements
Clear and descriptive link text
Responsive design compatible with screen readers and assistive technologies
4. Feedback and Contact
If you experience any accessibility barriers on our website or need information in an alternative format, please contact us at legal@getmediascape.com. We will make reasonable efforts to provide equivalent access to information.
5. Ongoing Improvement
We regularly review our website and digital content for accessibility issues and train our team on accessibility best practices. This policy is reviewed annually.
DMCA Copyright Policy
1. Overview
MediaScape Marketing, LLC respects the intellectual property rights of others and expects users and clients to do the same. In accordance with the Digital Millennium Copyright Act of 1998 (DMCA), we will respond promptly to notices of alleged copyright infringement.
2. Reporting Copyright Infringement
If you believe that content on our website or in our marketing materials infringes your copyright, please send a written notice to our designated agent containing:
Your physical or electronic signature
Identification of the copyrighted work you claim has been infringed
Identification of the allegedly infringing material and its location on our website
Your contact information (name, address, phone number, email)
A statement that you have a good-faith belief that the use is not authorized by the copyright owner
A statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on the owner's behalf
3. Designated DMCA Agent
Send DMCA notices to: info@getmediascape.com
4. Counter-Notification
If you believe your content was wrongly removed, you may file a counter-notification containing the information specified under 17 U.S.C. § 512(g)(3). Upon receipt of a valid counter-notification, we will restore the removed content unless we receive notice of legal action from the original complainant.
5. Repeat Infringers
MediaScape has a policy of terminating service relationships with clients or users who are repeat infringers of intellectual property rights.
Refund & Cancellation Policy
1. Overview
This policy outlines our approach to refunds, cancellations, and revisions. Because our services involve creative labor, strategy, and proprietary expertise, our refund policy is structured to be fair to both clients and our team.
2. Deposits and Retainers
Deposits required to begin projects are non-refundable once work has commenced. Monthly retainer fees are non-refundable for the current billing period once services have begun.
3. Project Cancellations
If you wish to cancel a project:
Cancellations before work begins: you may be entitled to a full or partial refund of any deposit, subject to the specific terms of your Service Agreement
Cancellations after work has commenced: you will owe for work completed to date, calculated on an hourly or pro-rated basis
Cancellations of ongoing monthly services require 30 days written notice as specified in your Service Agreement
4. Revisions
Each service package includes a specified number of revision rounds as outlined in your Service Agreement. Additional revisions beyond the included rounds will be billed at our standard hourly rate.
5. Unsatisfactory Work
If you are unsatisfied with delivered work, please notify us within 5 business days of delivery. We will work in good faith to address reasonable concerns within the original project scope. Refunds are evaluated case by case and are not guaranteed if work was completed in accordance with the agreed brief.
6. Advertising Budget
Ad spend budgets held or managed on your behalf are returned to you upon cancellation, less any amounts already spent on live campaigns. MediaScape management fees are non-refundable.
7. Contact for Refund Requests
Send all refund or cancellation requests in writing to: info@getmediascape.com
Confidentiality & Non-Disclosure Policy
1. Commitment to Confidentiality
MediaScape Marketing, LLC understands that our clients share sensitive business information including marketing strategies, financial data, competitive intelligence, and proprietary content. We take our confidentiality obligations seriously and have internal policies to protect client information.
2. What We Keep Confidential
We treat the following as confidential:
Your marketing strategies, campaign data, and performance metrics
Business financial information, pricing structures, and revenue data
Client lists and customer data
Trade secrets, proprietary processes, and unreleased products
Any information you designate as confidential in writing
3. How We Protect Your Information
We protect confidential information by:
Limiting access to team members who need it to perform services
Using secure, password-protected systems and encrypted communications
Requiring team members and contractors to sign confidentiality agreements
Not using your confidential information for any purpose other than providing contracted services
4. Exceptions
Confidentiality obligations do not apply to information that:
Is or becomes publicly available through no fault of ours
Was rightfully known to us before disclosure
Is independently developed by us without use of your information
Must be disclosed by law, court order, or regulatory requirement (we will notify you promptly if legally permitted)
5. Portfolio and Case Studies
We may wish to feature completed work in our portfolio, case studies, ad performance and metrics, or marketing materials. We will always seek your written approval before featuring any confidential business information. General references to client industries and service types may be used without specific approval unless you request otherwise.
6. Duration
Our confidentiality obligations extend for three (3) years following the termination of our service relationship, or longer if required by applicable law.